Bernards scoop 16 awards from allAgents – UK’s largest customer review website

Bernards has announced that it has been presented with 16 recognition awards from the UK’s largest customer review website for the property industry – allAgents – which includes a gold award for ‘best overall sales branch in Hampshire’ for 2019.

The prestigious 2019 allAgents Awards are presented to top performing sales and lettings agents across the UK and recognise businesses who offer the very best customer experience, based on ratings and feedback from allAgents’ clients.

Two of Bernards’ sales and lettings branches, located in Southsea and Waterlooville, won 5 allAgents awards and the Portsmouth office scooped 6, including ‘best overall branch in Portsmouth’. Overall, the independent local sales and lettings agent achieved an impressive collection of 12 gold, 2 silver and 2 bronze awards. The Waterlooville office, managed by Martin Merrett, was named as ‘Hampshire’s best overall sales branch – 2019‘, achieving average review ratings of 4.9/5 and recommendations from 99% of their clients on allAgents.

Managing Director, Daniel Byrne said, “I am delighted that Bernards has been recognised for successfully delivering a 5 star service to clients across our network of local branches. These awards mean so much to us because they are awarded entirely as a result of our clients’ honest opinions of us –it’s about how well we’ve performed in their eyes. Winning these awards demonstrates that all our teams are consistently meeting and even going beyond clients’ expectations.”

Bernards has been praised elsewhere for its customer orientated service. A few weeks ago Bernards announced that the Waterlooville office team had been awarded the accolade of ‘Gold Winner Estate Agent – Waterlooville’ at the recent British Property Awards 2019. The team performed to a “gold standard” throughout the extensive judging period by independent assessors, who focused on assessing how Bernards performed against 25 criteria that contribute to exceptional customer service levels.