Regulatory bodies – Bernards – The Estate Agents

Regulatory bodies

Bernard’s has committed to several regulatory bodies on a voluntary basis as part of our dedication to providing a professional service. We strive for complete transparency with our clients, buyers, landlords and tenants and deliver an outstanding, positive experience.

Property Ombudsman

The Property Ombudsman (TPO) scheme.
The Property Ombudsman or TPO scheme was set up in 1990 to provide property agents and consumers with a dispute resolution service. Resolutions are designed to achieve a full and final settlement of the dispute and all claims made by either party. The Ombudsman can, where appropriate, make compensatory awards in individual cases and we feel as a responsible agent, it was right to participate in this scheme for mediation when issues arise. For more information on how the TPO operates, click here.

Tenancy Deposit Scheme

TDS
At Bernards we want our rental clients to feel protected and therefore work within the regulations put in place by the TDS. The Tenancy Deposit Scheme (TDS) is operated by The Dispute Service Ltd. TDS has two main roles to protect deposits and to help resolve disputes about deposits. TDS is an industry-owned and government-approved tenancy deposit protection scheme for the residential lettings market. To learn more, click here.

Arla Property Mark

WE ARE ARLA PROPERTYMARK PROTECTED
Achieving status as an Arla Propertymark Protect Agent reinforces Bernard’s continued commitment to a client-oriented approach and our goal to consistently deliver above expectations. We follow all the membership rules, obligations and disciplinary, which can be found here

We are proud to be members of ARLA Propertymark which means we meet higher industry standards than the law demands. Our experts undertake regular training to ensure they are up to date with best practices and complex legislative changes, so they can offer you the best advice. We are also backed by a Client Money Protection (CMP) scheme which guarantees your money is protected. Click here for more information.

Happy Customers

Lauren Gadd – Tenant

The team here have been extremely accommodating and helpful to me. When there has been a problem a plumber or handy man has been sent straight out. If you are nice to people, cooperate and treat them how you wish to be treated, then it will be reciprocated. Thank you so much in finding me somewhere to live so quickly I really do appreciate it!

Tracey Lumbard – Seller

What an amazing team. Right from the very start they were all very helpful and professional. I was kept notified of viewings, feedback and offers very quickly. They also kept in touch with my solicitor so all in all I didn’t have to do a lot. Would definitely recommend their services.

Peter Finch – Seller

Bernards in southsea provided an excellent service with frequent updates on the progress of the sale. Their service was friendly and efficient. I would have no hesitation in recommending them.

David Butcher – Landlord

Bernards were very helpful in successfully finding us a new tenant for our house, they were extremely helpful in keeping us informed and advising us of the best options. I would strongly recommend using this company, makes renting less stressful for landlords like myself.

Dorothy – Buyer

All the staff at Bernards are kind and professional and always go the extra mile to provide an excellent service. I would like particularly to thank Kieran for his amazing hard work, responding instantly to every problem thrown at him, even out of hours, to successfully coordinate the transaction and for his proactive and good humoured attitude. Thank you!

Stephen Bennett – Seller

It’s not often you can say this about an estate agent, in fact up until now, never. Having dealt with very many over the years all of whom were incompetent, but not in the case of Bernards they gave us a 1st class service always returned phone calls, chased solicitors and purchaser to make sure things stayed on track, whilst there were delays this was not down Bernards. Keep up the good work.

Mrs Agar – Landlord

I had Robbie Osborne from the Waterlooville Office assisting me with the letting of my flat. Robbie was highly professional but also very personable and really easy to deal with. He provided excellent customer service and a stress free service, unlike the other estate agents I have had this misfortune to deal with in the past. I would highly recommend Robbie to anyone looking to let out their property.

Victoria – Seller

Absolutely amazing service. In the last few weeks I really thought that the sale, would fall through, and I honestly believe that without Bernards input that perhaps it may not have happened. I highly recommend Bernards – they are very friendly and professional. Thank you