Bernard’s has committed to several regulatory bodies on a voluntary basis as part of our dedication to providing a professional service. We strive for complete transparency with our clients, buyers, landlords and tenants and deliver an outstanding, positive experience.
Property Ombudsman
The Property Ombudsman (TPO) scheme.
The Property Ombudsman or TPO scheme was set up in 1990 to provide property agents and consumers with a dispute resolution service. Resolutions are designed to achieve a full and final settlement of the dispute and all claims made by either party. The Ombudsman can, where appropriate, make compensatory awards in individual cases and we feel as a responsible agent, it was right to participate in this scheme for mediation when issues arise. For more information on how the TPO operates, click here.
Tenancy Deposit Scheme
TDS
At Bernards we want our rental clients to feel protected and therefore work within the regulations put in place by the TDS. The Tenancy Deposit Scheme (TDS) is operated by The Dispute Service Ltd. TDS has two main roles to protect deposits and to help resolve disputes about deposits. TDS is an industry-owned and government-approved tenancy deposit protection scheme for the residential lettings market. To learn more, click here.
Arla Property Mark
WE ARE ARLA PROPERTYMARK PROTECTED
Achieving status as an Arla Propertymark Protect Agent reinforces Bernard’s continued commitment to a client-oriented approach and our goal to consistently deliver above expectations. We follow all the membership rules, obligations and disciplinary, which can be found here
We are proud to be members of ARLA Propertymark which means we meet higher industry standards than the law demands. Our experts undertake regular training to ensure they are up to date with best practices and complex legislative changes, so they can offer you the best advice. We are also backed by a Client Money Protection (CMP) scheme which guarantees your money is protected. Click here for more information.
